Whispp - Developing a concept to make data collection more engaging
2020 • UX design
How it works
We conducted interviews with current users of the app. The interviews revealed that training the AI was perceived as the most cumbersome task throughout the app. “It’s boring” and “It feels awkward to just randomly speak without purpose” were the feedback we received. Improving the experience of this task would have the biggest impact on the overall user experience of the app.
Developing an interactive avatar to make the process more engaging
The AI system was personified as an interactive avatar “that lives” inside the app. The training was repackaged into small conversations that you have with the avatar. The more you speak to the avatar, the better it will learn how your voice sounds and mimic it better. Since the user is the avatar’s only friend, it will get lonely when you ignore it for too long.
The avatar can convey basic emotions such as happiness and sadness (if you ignore it too long). It also blinks regularly to make it seem more alive.
Building the navigation flow
We now had established a general concept. The next step was to see how we could combine this concept with the rest of the existing features into a logical navigation flow.
Bryan Yip – Design
Wen Ying Chang – Design
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